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Creating Groups in RedFlag Using Bulk Upload 

Microsoft Outlook Add-in

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Desktop Alerts Overview

Organizing Recipients or Desktops into Groups in RedFlag

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What is the difference between a user and a recipient?

I’ve reached my recipient limit, what do I do?

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How to Opt-In and Opt-Out Recipients in RedFlag

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Microsoft Single Sign On (SSO) Configuration

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Threat Intelligence Manually Send Alert

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RedFlag Notifications: Opting In and Out via the RedFlag App

Recipient Verification Message

Microsoft Teams Integration

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Microsoft Entra ID (Azure AD) Data Import Integration

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International Countries

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Data Connector - How to Connect to SAP Success Factors

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<h2>Overview</h2>RedFlag offers two mobile applications designed for different roles: the User App for administrative platform users and the Recipient App for recipients to receive push notifications.<h2>User App</h2>The RedFlag User App allows administrative users to log into the RedFlag platform and manage communications from a mobile device. It mirrors the same functionality available on the desktop version.<ul><li>Use the same login credentials as the desktop platform.</li><li>Biometric login (e.g., fingerprint or facial recognition) can be enabled for added convenience.</li></ul>To download the app, scan the QR code below, or search for Pocketstop-RedFlag &amp; M360 in the App Store or Google Play.🛡️ Note: This app is intended for users who have administrative access to the RedFlag platform.<img class="image_resized" style="width:15%;" src="https://cdn-assets.productfruits.com/821197f7-9d52-4639-a3a2-a0b5c81b7cd9"><h2>Recipient App</h2>The RedFlag Recipient App is designed for recipients to access and manage their individual profile and receive mobile push notifications.Key features include:<ul><li>Push notifications as a delivery channel</li><li>Self-registration and profile updates</li><li>Control over delivery channels</li><li>Ability to self-subscribe to eligible static groups</li><li>View previous message history</li><li>Option to grant location permissions, enabling geofencing-based messaging (e.g., for proximity-based alerts related to events or threats)</li></ul>To download the app, scan the QR below, or search for RedFlag Alerts in the App Store or Google Play.🛡️ Note: Location services must be enabled to receive geofenced messages.<img class="image_resized" style="width:14.97%;" src="https://cdn-assets.productfruits.com/0fa5ab14-d484-4c41-9c1e-53293604fdd6">

Welcome to RedFlag – a comprehensive mass communication platform designed to help you quickly send messages to recipients and desktops across multiple channels, ensuring fast and effective communication in any situation.<h2 class="LexTKB__h2" dir="ltr">Supported Channels</h2>With RedFlag, you can communicate via:<ul class="LexTKB__ul"><li value="1" class="LexTKB__listItem">Email</li><li value="2" class="LexTKB__listItem">Text (SMS)</li><li value="3" class="LexTKB__listItem">Voice Call</li><li value="4" class="LexTKB__listItem">Desktop Notifications</li><li value="5" class="LexTKB__listItem">Microsoft Teams</li><li value="6" class="LexTKB__listItem">Mobile App Notifications</li><li value="7" class="LexTKB__listItem">Webhook Posts</li></ul><h2 class="LexTKB__h2" dir="ltr">Main Sections of RedFlag</h2><h3 class="LexTKB__h3" dir="ltr">Groups</h3>Groups are used to organize your recipients and desktops for easier messaging.<ul class="LexTKB__ul"><li value="1" class="LexTKB__listItem">Static Groups: Manually created groups where recipients/desktops are manually added or removed.</li><li value="2" class="LexTKB__listItem">Dynamic Groups: Automatically populated groups based on matching data field values (e.g., Job Title = Manager).</li><li value="3" class="LexTKB__listItem">Geofenced Groups: Automatically created based on a group's, recipient’s, or desktop’s physical location using group location coordinates, address data, or location services from devices.</li><li value="4" class="LexTKB__listItem">Synced Groups: Synced groups to import recipients into RedFlag from external system (sFTP, Azure AD, Paylocity API, Data Connector integrations).&nbsp;</li></ul><h3 class="LexTKB__h3" dir="ltr">Recipients</h3>Recipients are the individuals you communicate with through RedFlag.<ul class="LexTKB__ul"><li value="1" class="LexTKB__listItem">Each recipient has a profile that stores:</li><li value="2" class="LexTKB__listItem LexTKB__nestedListItem"><ul class="LexTKB__ul"><li value="1" class="LexTKB__listItem">Contact information (email, phone numbers, etc.).</li><li value="2" class="LexTKB__listItem">Delivery channel preferences (which communication methods they opt into or out of).</li><li value="3" class="LexTKB__listItem">Additional data fields (e.g., department, job title, location) used for filtering and dynamic grouping.</li></ul></li></ul><h3 class="LexTKB__h3" dir="ltr">Desktops</h3>Desktops are workstations or computers with the RedFlag Desktop App installed. These devices can receive desktop notifications directly from RedFlag.<ul class="LexTKB__ul"><li value="1" class="LexTKB__listItem">Desktops have their own profiles, similar to recipients, but tied to the device itself.</li><li value="2" class="LexTKB__listItem">Desktops can also be grouped into static, dynamic, or geofenced groups.</li></ul>🛡️ Note: The Desktop feature is not included in every RedFlag plan.<h3 class="LexTKB__h3" dir="ltr">Messages</h3>The Messages section is where you create, send, and manage all outgoing communications.<ul class="LexTKB__ul"><li value="1" class="LexTKB__listItem">Choose who to message (recipients, desktops, groups, geofences).</li><li value="2" class="LexTKB__listItem">Select which channels to send via.</li><li value="3" class="LexTKB__listItem">Use templates for faster message creation.</li><li value="4" class="LexTKB__listItem">Review delivery reports after messages are sent.</li><li value="5" class="LexTKB__listItem">Configure message activity reports.&nbsp;</li></ul><h3 class="LexTKB__h3" dir="ltr">Chats</h3>The Chats section allows two-way communication between RedFlag users and recipients.<ul class="LexTKB__ul"><li value="1" class="LexTKB__listItem">Respond to inbound text messages and emails.</li><li value="2" class="LexTKB__listItem">Start a new chat conversation directly with recipients.</li><li value="3" class="LexTKB__listItem">Manage inbox assignments and chat status (New, Open, Closed).</li></ul>🛡️ Note: The Chats feature is not included in every RedFlag plan.<h3 class="LexTKB__h3" dir="ltr">Incidents&nbsp;</h3>The Incidents section allows users to:<ul class="LexTKB__ul"><li value="1" class="LexTKB__listItem">Monitor real-time threats (weather events, emergencies, etc.).</li><li value="2" class="LexTKB__listItem">Manage and respond to incidents as they develop.</li><li value="3" class="LexTKB__listItem">Send messages directly related to a specific incident.</li><li value="4" class="LexTKB__listItem">Track active threats.</li></ul>🛡️ Note: The Incidents feature is not included in every RedFlag plan.<h3 class="LexTKB__h3" dir="ltr">More Section</h3>The More section contains important setup and configuration tools, including:<ul class="LexTKB__ul"><li value="1" class="LexTKB__listItem">Location Details – Manage your organization’s settings, view the activity log, monitor credit usage.</li><li value="2" class="LexTKB__listItem">Setup – Customize data fields, channel settings, and default options, email domains, contact card, and welcome message.</li><li value="3" class="LexTKB__listItem">Integrations – Configure external integrations (e.g., Azure AD Data Import, Data Connector, Microsoft Teams, Paylocity API, Recipient API, sFTP, Webhook).</li><li value="4" class="LexTKB__listItem">Users – Manage user accounts and their access permissions.</li><li value="5" class="LexTKB__listItem">Recipient App Settings – Customize the Recipient App portal for recipients.</li><li value="6" class="LexTKB__listItem">Desktop App Settings – Manage options related to the Desktop App alerts.</li></ul>

Introduction to RedFlag Platform

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